Wocas is a method that helps you to filter the real voice of the customer from the huge amount of customer feedback the frontline staff receives day in day out in the form of enquiries or complaints.
Wocas: short for “what our customers are saying”.
I will tell you in short how you can apply this method.
''Oh, and I love cheese''
content strategist
I’m the link between editorial, marketing, IT and content experts.
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