No doubt, the “techcomm box” keeps growing as we discover new dimensions of our digitally intertwingled lives. Without aiming to outline the history of technical writing here, I’d say we went through stages like typing, layouting, help authoring, single sourcing…
and now, as we are still struggling to implement structured, semantic writing, we are unfolding one by one the sides of the techcomm box, extending our expertise towards multiple disciplines.
- We are consolidating our roles as content experts through user research, information typing, minimalism, and instructional design;
- We adopt standards that make our content interchangeable and part of the linked web of data for man and machine;
- We collaborate across departments in our organizations, integrate with other systems and publish enterprise content;
- We learn techniques from information architecture, UX, web design, and social media, to reach our audiences and accompany them along an intelligent, omnichannel experience.
Looking forward to meet you in Utrecht and to discover further dimensions we need to explore as we “Design for Knowledge”!
''Think DITA''
Business Consultant, DITA Expert,
FCT AG
For effective user assistance and best author experience.
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